Privacy & Terms
Privacy & Cookie Policy
1. What is a Privacy Policy?
This Privacy Policy explains how Sidekiq AI (“we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you visit our website sidekiq.co.uk (the “Website”). By using our Website, you agree to this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
a. Information You Provide to Us
- Name, email address, phone number, and any other contact details you provide when reaching out via forms or emails.
- Business information if you inquire about our services.
- Any other personal data you voluntarily provide.
b. How We Collect Information
- We collect information in the following ways:
- Directly from you when you fill out a form, contact us, or sign up for services.
- Automatically through cookies and tracking technologies when you browse our Website.
- Through third-party analytics providers.
3. How We Use Your Information
We process your personal data for the following purposes:
- To respond to inquiries and provide services.
- To improve our Website, services, and customer experience.
- To send marketing communications where permitted.
- To comply with legal obligations.
4. How We Store, Use, Share, and Disclose Your Information
- We securely store your personal data and take appropriate security measures to protect it.
- We do not sell or rent your personal data.
- We may share data with third-party service providers who assist with website operations, analytics, and marketing.
- We may disclose data if required to comply with legal obligations.
- If our business is acquired or merged, your data may be transferred to new owners.
5. How We Communicate with Site Visitors
We may contact you via email, phone, or other channels regarding:
- Customer service inquiries.
- Marketing and promotional materials (where consent is given).
- Service updates or policy changes.
6. Your Rights
Under applicable UK data protection laws, you have the right to:
- Access, update, or delete your personal data.
- Object to or restrict data processing.
- Withdraw consent where applicable.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
7. Cookies Policy
We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and provide personalised content.
a. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, improve website functionality, and analyse site traffic.
b. Types of Cookies We Use
- Essential Cookies: Necessary for the operation of the Website.
- Analytics Cookies: Help us understand how visitors use the Website (e.g., Google Analytics).
- Marketing Cookies: Used to track user behaviour for advertising purposes.
- Functional Cookies: Enhance user experience by remembering settings and preferences.
c. Managing Cookies
You can control and delete cookies through your browser settings. However, disabling certain cookies may impact website functionality. For more details, visit aboutcookies.org.
8. How Can Visitors Withdraw Their Consent?
If you have previously consented to data collection but wish to withdraw your consent, you can:
- Adjust your cookie settings in your browser.
- Unsubscribe from marketing emails by using the opt-out link provided.
- Contact us directly to request data deletion or restriction.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
10. Retention of Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
11. Privacy Policy Updates
We may update this Privacy Policy periodically. Any changes will be posted on this page with the Effective Date updated accordingly.
12. Contact Us
For any questions or requests regarding this Privacy Policy, you can contact us at:
Sidekiq Email: contact@sidekiq.co.uk
Address: Sidekiq Ltd. 128 City Road, London, United Kingdom, EC1V 2NX
Terms of Service
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and Sidekiq Ltd (“Sidekiq,” “we,” “us,” or “our”). By accessing or using our AI-powered services, including AI voice agents and automation tools (the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must immediately stop using the Services.
2. Description of Services
Sidekiq Ltd is an AI solutions agency that specialises in providing customised AI-powered services for businesses. We do not develop standalone software products but integrate, implement, and optimise AI-driven solutions to enhance business operations through automation, lead qualification, and customer engagement.
3. Customised Service Agreements
Since every client engagement is unique, Sidekiq Ltd does not offer standardised service packages. All contractual terms, including service scope, pricing, and commitments, are agreed upon separately with each client and detailed in an individual contract.
4. Third-Party Services
Sidekiq Ltd integrates AI solutions with third-party providers to enhance functionality and efficiency. While we facilitate setup and optimisation, we are not responsible for the reliability, performance, or pricing changes of these third-party services.
5. User Responsibilities
By using Sidekiq’s Services, you agree to:
- Provide accurate and up-to-date information relevant to your engagement.
- Ensure compliance with all applicable laws, including data protection and telecommunication regulations.
- Use the Services only for lawful purposes and avoid misuse, such as unauthorised access or disruption.
- Regularly review AI-generated outputs and provide feedback for necessary improvements.
6. AI Service Limitations
While AI-powered services are designed to improve efficiency in handling calls and qualifying leads, they are not guaranteed to be 100% accurate. Occasional misinterpretations, response delays, or errors may occur due to external factors such as call quality, data inputs, and system integration. Sidekiq Ltd will make reasonable efforts to improve performance, but the Customer acknowledges that results may vary.
7. Payments and Fees
- Payment terms, including pricing, billing cycles, and invoicing, are defined in individual agreements.
- Payments must be made according to the agreed terms to avoid service suspension.
- Cancellation policies and renewal terms will be outlined in each specific contract.
8. Data Privacy and Security
Sidekiq Ltd follows UK GDPR and Data Protection Act 2018 regulations. Customers are responsible for ensuring their data complies with relevant laws. Further details on data handling can be found in our Privacy Policy.
9. Intellectual Property Rights
- Sidekiq Ltd retains ownership of all intellectual property related to its Services, including custom AI implementations.
- Customers own their proprietary data and grant Sidekiq Ltd a limited license to process it solely for the purpose of delivering Services.
- Customers shall not copy, modify, or distribute any Sidekiq Ltd proprietary solutions without prior written consent.
10. Limitation of Liability
- Sidekiq Ltd provides Services on an “as is” and “as available” basis, without warranties of any kind.
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our Services.
- Our total liability shall not exceed the total fees paid by the Customer in the last three months preceding any claim.
11. Indemnification
You agree to indemnify and hold Sidekiq Ltd harmless from any claims, damages, or losses arising from:
- Your use or misuse of the Services.
- Your failure to comply with laws or regulations.
- Any unauthorised or improper use of AI-generated outputs.
12. Termination
Sidekiq Ltd reserves the right to suspend or terminate your access to the Services if you violate these Terms or fail to meet contractual obligations. Upon termination, all granted licenses will be revoked.
13. Changes to Terms
We may update or modify these Terms at any time. If significant changes occur, we will notify you via email or through our website. Continued use of the Services after updates constitute acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us:
Sidekiq Ltd Email: contact@sidekiq.co.uk
Address: 128 City Road, London, United Kingdom, EC1V 2NX
By using Sidekiq Ltd’s Services, you acknowledge that you have read and agree to these Terms of Service.